What Information do I collect?
I receive, collect and store any information you enter on my website or provide me in any other way. I may use software tools to measure and collect session information, including length of visits to certain pages and methods used to browse away from the page. I collect personally identifiable information (including name, email, phone number and Skype account), comments and feedback.
How do I collect information?
When you visit my website, I collect personal information you give us such as your name, address and email address, as well as information relating to site usage. Your personal information will be used for the specific reasons stated below only.
When you contact me by Phone, WhatsApp, Skype or other instant messaging, I collect personal information you give us such as your name, address, phone number and email address, as well as information relating your request for counselling. Your personal information will be used for the specific reasons stated below only.
During Counselling sessions, I take general handwritten notes of the topics discussed.
Why do I collect personal information?
I collect Non-personal and Personal Information for the following purposes:
- To provide and operate the Counselling Services
- To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which I may use to provide and improve my services.
- To comply with any applicable laws and regulations.
How do I store, use, share and disclose site visitors’ personal information?
My company website is hosted on the HostPapa platform. HostPapa provides me with the online platform that allows us to advertise my services to you. Your data may be stored through HostPapa’s data storage, databases and the general HostPapa applications. They store your data on secure servers behind a firewall.
My handwritten paper counselling session records are stored in a file for each client, which is itself stored in a locked filing cabinet. Access to these records is limited to my use in understanding your case history to help provide the most effective counselling service for you.
Third party access to these paper records would be provided to comply with local laws and regulations.
How do I communicate with site visitors?
I may contact you to arrange counselling sessions, to send updates about my company, to resolve a dispute, to collect monies owed, or as otherwise necessary to contact you to comply with applicable laws. For these purposes I may contact you via email, telephone, text messages, Skype, or postal mail.
How can site visitors’ withdraw their consent?
If you don’t want me to process your data anymore, please contact me via firstname.lastname@example.org or send a mail to Bromley Counselling, 59 Sherwood Way, West Wickham, Kent BR4 9PB.
How can site visitors’ access their records?
If you would like to: access, correct, amend or delete any personal information I have about you, you are invited to contact me at email@example.com or send a mail to Bromley Counselling, 59 Sherwood Way, West Wickham, Kent BR4 9PB.